Digital repair process

Transparency, efficiency and quality
in every battery repair

Transparent process

in real time

At Medimobility, we rely on a fully digitalised repair, maintenance and analysis process that makes our work faster, more transparent and more efficient. Thanks to a digital twin of our service centre, every step from order receipt to battery return is digitally mapped – without system breaks and with maximum transparency for our customers.

Our digital repair process allows customers to track the progress of their order in real time. Whether it’s analysis, spare parts ordering or repairs, all process steps can be viewed at any time. Tasks are automatically assigned to our employees, so that an employee-specific backlog is maintained and everyone knows exactly what needs to be done next.

Complete documentation

  • Order entry: Every repair and maintenance order is recorded digitally in its entirety.

  • Analysis results: Measurement results and diagnostic data are stored centrally.

  • Service history: All maintenance and repair work is documented for future reference.

  • Knowledge database: Specific learnings about battery models, repair methods or fault patterns are stored in a separate area – valuable for future work and consistent quality.

Automatic document creation

  • Our system generates all necessary documents based on the order:

  • Delivery notes for shipping and returns

  • Cost estimates for transparent pricing

  • Invoices with all relevant service and spare parts items

… but also individual documents, such as reminders, service notices for specific battery types, safety instructions, etc.

Direct warehouse connection

Medimobility offers the following repairs as standard. This list can be expanded at the customer’s request. The digital repair process is directly linked to our warehouse. Required spare parts are automatically removed from stock as soon as they are used in an order. This ensures accurate stock levels, faster repairs and less administrative work.

Efficient data management, evaluation and communication

All process data is stored in a structured manner and can be used for a wide variety of evaluations, for example:

  • Real-time sales development

  • Analysis of battery diversity and the most frequently requested services

  • Evaluation of throughput times, process steps and employee performance

You can communicate directly with the customer from each repair ticket – including sending images, test reports or other documents. This makes queries efficient and ensures fast, transparent coordination.